What Seems to be the Problem?
Whether you're experiencing some issues or you're just plain curious, we're here to help out!
If it's frequently asked questions and answers you're after, head over to our FAQ pages. You can find out all sorts of information about setting yourself up, diagnosing problems and changing options on your account.
If you are unable to access the Internet, make sure that you restart all of your equipment including your computer, modem and router. This tends to fix the majority of connection problems. Remember, once restarted, your modem and router will take up to 2 minutes to connect before things should start working again.
In the unlikely event that you are still experiencing problems, don't panic! You can give our UK based 24 hour technical support line a call. You'll find the phone number here on our contact page.
If your connection is slow, please restart all of your equipment and make sure that nobody else is using the connection before performing a speed test. We recommend using www.speedtest.net to see how quick your connection is. Try at least 2 different speed test servers to make sure your results are accurate.
If you do not have an Unlimited service, you may have used up your allowance. You can purchase top-ups by logging in to your account.
If you continue to experience problems, you can give our UK based 24 hour technical support line a call. You'll find the phone number here on our contact page.
All Other Problems
For all other problems or queries, check out our FAQ pages or give our UK based 24 hour technical support line a call. You'll find the phone number here on our contact page.
It looks like all of services are up and running correctly, as you'd expect of course!
If you think you're experiencing problems, contact us and we'll sort it out pronto...